Your privacy matters to us. This Privacy Policy explains in clear, transparent terms what personal data mbl77 collects from members and visitors, how that data is used, who it may be shared with, and the rights you hold over your own information. We encourage you to read this document in full before registering an account.
Throughout this Privacy Policy, the following terms have the meanings set out below:
mbl77 collects Personal Data across several categories depending on how you interact with the Platform. The table below summarises the categories of data we collect and the purpose for which each category is primarily processed:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, KTP / passport number | Account registration, KYC/AML compliance, age verification (21+) |
| Contact Data | Email address, Indonesian mobile number, residential address (city/province) | Account communications, support, promotional notifications (with consent) |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata), e-wallet IDs (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit/withdrawal history | Payment processing, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, session duration | Platform security, fraud detection, performance optimisation |
| Usage Data | Pages visited, games played, bets placed, click-path history, search queries on the Platform | Personalisation, responsible gaming monitoring, product improvement |
| Communications Data | Live-chat transcripts, support emails, feedback submissions | Dispute resolution, quality assurance, training |
| Verification Documents | Scanned or photographed KTP, passport, SIM, utility bills, bank statements | KYC identity verification, AML compliance, withdrawal processing |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health records, or biometric data beyond what is inherently present in an identity document photo submitted for KYC purposes.
mbl77 collects Personal Data through the following channels:
mbl77 processes your Personal Data on the following legal grounds, consistent with internationally recognised data-protection principles:
mbl77 uses your Personal Data strictly for the purposes described at the time of collection and for the following operational and compliance purposes:
mbl77 does not sell, rent, or trade your Personal Data to any third party for their own marketing purposes. We may share your data only in the following limited and controlled circumstances:
mbl77 uses cookies and similar technologies to ensure the Platform functions correctly, to protect your session security, and to understand how Members interact with our services. The types of cookies we use are described below:
You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use core Platform features, including account login and payment processing. Detailed browser-level cookie management instructions are available on the help pages of major browsers (Chrome, Firefox, Safari, Edge).
mbl77 retains your Personal Data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve disputes or enforce our agreements. The general retention periods we apply are as follows:
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account & Identity Data | Duration of membership + 5 years post-closure | AML compliance, legal obligations, dispute resolution |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping and anti-money-laundering obligations |
| KYC Documents | Duration of membership + 5 years post-closure | Regulatory compliance and audit trail |
| Support Communications | 3 years from last interaction | Quality assurance, dispute resolution |
| Usage & Technical Data | 13 months on a rolling basis | Security monitoring, responsible gaming analysis |
| Marketing Consent Records | Until consent withdrawn + 1 year | Proof of consent for regulatory purposes |
When data reaches the end of its retention period and no legal obligation requires its preservation, mbl77 will securely delete or irreversibly anonymise it in accordance with recognised data-disposal standards.
mbl77 takes the security of your Personal Data seriously and applies technical and organisational measures designed to protect it against unauthorised access, accidental loss, destruction, and disclosure. Our key security controls include:
Subject to applicable law and verification of your identity, you hold the following rights in respect of your Personal Data held by mbl77. To exercise any of these rights, please contact our support team at [email protected] (plain text — not a clickable link) with the subject line "Privacy Rights Request — [Your Account Username]".
mbl77 will respond to verified privacy rights requests within 30 calendar days of receipt. In complex or high-volume cases, this period may be extended by a further 30 days, of which you will be notified. We reserve the right to charge a reasonable administrative fee for manifestly unfounded or excessive requests.
The mbl77 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store Personal Data belonging to individuals under the age of 21. Age verification is a mandatory step in our registration and KYC process.
If mbl77 becomes aware that Personal Data has been collected from a person under 21 — whether through a failure of the registration process or through subsequent evidence — we will immediately suspend the relevant account, delete the associated Personal Data to the extent permitted by our legal obligations, and report the matter to our compliance team for further action.
If you are a parent or guardian and believe that your child under the age of 21 has created a mbl77 account or submitted Personal Data to us, please contact our support team at [email protected] (plain text — not a clickable link) immediately so that we can take appropriate action.
The mbl77 Platform does not contain links to external third-party websites beyond those integrated for payment processing or game delivery. However, where third-party game interfaces (for example, live dealer studios operated by Evolution Gaming) are rendered within the Platform, those environments are subject to the privacy policies of the respective providers in addition to this Policy.
mbl77 accepts no responsibility for the privacy practices of third-party game providers, payment processors, or any other external services. We encourage you to review the privacy policies of any third-party services you interact with through the Platform.
mbl77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data-processing practices, applicable law, or Platform functionality. When material changes are made, we will notify active Members by email to the address registered on their account and by displaying a prominent notice on the Platform homepage for no less than seven (7) days before the updated Policy takes effect.
The effective date at the top of this document will be updated to reflect the date on which the current version came into force. We encourage you to review this Policy periodically to stay informed about how we protect your data. Your continued use of the Platform following notification of a material change constitutes your acceptance of the updated Policy.
If you have questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a privacy concern, our support team is available 24 hours a day, 7 days a week. Native Indonesian-speaking support agents are available across all Indonesian time zones (WIB UTC+7, WITA UTC+8, WIT UTC+9).
All formal privacy complaints must be submitted in writing to the above email address. mbl77 will acknowledge receipt within 24 hours and aims to provide a substantive response to privacy rights requests within the 30-day statutory period described in Section 10 of this Policy.
Security and transparency are foundational to everything we build at mbl77. Here is what that means in practice for Indonesian members.
Every byte of data exchanged between your device and mbl77 is protected by TLS 1.3 with 256-bit AES encryption — the same standard used by international financial institutions.
Our identity verification process ensures that every active mbl77 account belongs to a real, verified Indonesian adult aged 21 or above — protecting you and the integrity of the platform.
mbl77 will never sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing networks. Your data serves you — not external commercial interests.
Access, correct, export, or request deletion of your personal data at any time. Our support team processes verified privacy rights requests within 30 calendar days, in line with internationally recognised standards.
Deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and ShopeePay are processed over encrypted, bank-grade connections. Financial data is never stored in plain text.
We hold your data only as long as legally required or operationally necessary, and delete it securely when the retention period expires. Our retention schedule is published openly in this Policy.
Now that you understand how mbl77 handles your data, explore our full range of games and sporting markets — all secured to the highest industry standards for Indonesian members.